First-class help desk solution? [closed]

Posted by Andy Gregory on Server Fault See other posts from Server Fault or by Andy Gregory
Published on 2012-10-10T02:34:53Z Indexed on 2012/10/10 3:39 UTC
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Windows

A help desk, for larger companies is a place for centralized help within an enterprise to help the users of their products and services.Therefore,to find the solution that best fits your business requirements, it is important to research, examine, and compare help desk software.

As far as I know,Hesk is an free helpdesk software with some limited features while h2desk can provide the hosted solution. But for my small business,i just need a web based help desk software which can provide ticket management and knowledge base faq. We need unlimited staff support. Maybe a freeware help desk software can not meet our needs. So,we are willing to pay for effective helpdesk solution. But it should be low cost.

We have gotten two choice:

iKode Helpdesk
Nethelpdesk

Our helpdesk team are tend to iKode Helpdesk.

Any other efficient first-class help desk solution to share?

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